Thank you for choosing us for your tree purchase. We are committed to providing you with high-quality trees and ensuring a smooth shipping experience. Please review our shipping policy below to understand how we handle tree shipments.
1. Shipping Methods:
We offer various shipping methods to accommodate your needs. Our standard shipping options include:
a. Ground Shipping: Typically used for smaller trees and within a regional range.
b. Freight Shipping: Suitable for larger trees, long-distance shipments, and bulk orders.
c. Express Shipping: Available for expedited delivery upon request.
2. Shipping Costs:
Shipping costs are calculated based on the size, weight, and quantity of trees ordered, as well as the shipping method selected. You can view the shipping cost during the checkout process.
3. Shipping Timeframes:
We will ship orders within 20 days.
The estimated delivery time varies depending on your location, the chosen shipping method, and the availability of the trees. You will receive a more precise delivery date during the checkout process. Please note that adverse weather conditions and other unforeseen circumstances may impact delivery times.
4. Tree Preparation:
Before shipping, all trees are carefully inspected, pruned, and packaged to ensure their safety during transportation. Our team takes great care to ensure that the trees arrive in the best possible condition.
5. Delivery Process:
a. Tracking: Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
b. Signature Requirement: For security reasons, a signature may be required upon delivery. If you cannot be present to sign for the delivery, please make suitable arrangements with the carrier.
6. Delivery Location:
Ensure that the shipping address you provide is accurate and complete to avoid any delays. We cannot be held responsible for issues resulting from incorrect addresses. We don’t ship to PO box.
7. Receiving the Trees:
Upon receiving your tree(s), please:
a. Inspect the packaging for any visible damage.
b. Carefully unpack the tree(s).
c. Examine the tree(s) for any signs of damage or issues.
If you notice any damage, please document it with photos and contact our customer support team immediately. We will work with you to address any concerns.
8. Returns and Refunds:
If you receive a tree that is significantly damaged or not as described, please contact us within 3 days of receipt. We will assess the situation and provide instructions on how to return the item or arrange for a replacement or refund as per our Return Policy.
9. Planting and Care Instructions:
We provide planting and care instructions with each tree shipment to help you ensure the successful growth and development of your new trees. Please follow these guidelines for the best results.
10. Customer Support:
Our dedicated customer support team is available to assist you with any questions, concerns, or issues related to your tree shipment. Contact us at info@hardtofindtrees.com.
By placing an order with us, you agree to abide by the terms and conditions outlined in this Shipping Policy. We are committed to delivering healthy trees to your doorstep and providing excellent customer service throughout the process.
Thank you for choosing us for your tree needs, and we look forward to serving you.