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Thank you for choosing us for your tree purchase. We are
committed to providing you with high-quality trees and ensuring a smooth
shipping experience. Please review our shipping policy below to understand how
we handle tree shipments.

1. Shipping Methods:

We offer various shipping methods to accommodate your needs.
Our standard shipping options include:

a. Ground Shipping: Typically used for smaller trees and
within a regional range.

b. Freight Shipping: Suitable for larger trees,
long-distance shipments, and bulk orders.

c. Express Shipping: Available for expedited delivery upon
request.

2. Shipping Costs:

Shipping costs are calculated based on the size, weight, and
quantity of trees ordered, as well as the shipping method selected. You can
view the shipping cost during the checkout process.

3. Shipping Timeframes:

We will ship orders within 10 days.
The estimated delivery time varies depending on your
location, the chosen shipping method, and the availability of the trees. You
will receive a more precise delivery date during the checkout process. Please
note that adverse weather conditions and other unforeseen circumstances may
impact delivery times.

4. Tree Preparation:

Before shipping, all trees are carefully inspected, pruned,
and packaged to ensure their safety during transportation. Our team takes great
care to ensure that the trees arrive in the best possible condition.

5. Delivery Process:

a. Tracking: Once your order is shipped, you will receive a
tracking number to monitor the progress of your delivery.

b. Signature Requirement: For security reasons, a signature
may be required upon delivery. If you cannot be present to sign for the
delivery, please make suitable arrangements with the carrier.

6. Delivery Location:

Ensure that the shipping address you provide is accurate and
complete to avoid any delays. We cannot be held responsible for issues
resulting from incorrect addresses.

7. Receiving the Trees:

Upon receiving your tree(s), please:

a. Inspect the packaging for any visible damage.

b. Carefully unpack the tree(s).

c. Examine the tree(s) for any signs of damage or issues.

 If you notice any damage, please document it with photos and
contact our customer support team immediately. We will work with you to address
any concerns.

 

8. Returns and Refunds:

If you receive a tree that is significantly damaged or not
as described, please contact us within three (3) days of receipt. We will
assess the situation and provide instructions on how to return the item or
arrange for a replacement or refund as per our Return Policy.

9. Planting and Care Instructions:

We provide planting and care instructions with each tree
shipment to help you ensure the successful growth and development of your new
trees. Please follow these guidelines for the best results.

10. Customer Support:

Our dedicated customer support team is available to assist
you with any questions, concerns, or issues related to your tree shipment.
Contact us at info@hardtofindtrees.com.

 

By placing an order with us, you agree to abide by the terms
and conditions outlined in this Shipping Policy. We are committed to delivering
healthy trees to your doorstep and providing excellent customer service
throughout the process.

Thank you for choosing us for your tree needs, and we look forward to serving you.